How do I associate a geolocation to a work order?

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{Alex Silber}
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Gelocation coordinates can be added to a work order at the time of creation or after the work order has been opened. Associating a geolocation to a work order can help mobile users locate a work order created in a large open area such as a parking lot or rooftop. This section describes the process of associating a geolocation to an existing work order.

To associate a set of geolocation coordinates to an existing work order:

  1. Click Go To > Work Orders > Work Order Dashboard.
  2. Use the SEARCH and/or column filters to locate the work order.
  3. From the Work Orders grid, click the REQUEST number hyperlink.
  4. Click the Edit Details section to expand.
  5. Scroll down and click .
  6. Using the GEOLOCATION map, move the crosshairs over the exact location of the problem and click set-geolocation_button-orange.jpg.

    associate-geolocation_work-order.jpg

  7. Click SAVE.

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