How do I send an Emergency Broadcast message? (limited)

Please be advised that this is add-on functionality to our core product and may not be accessible from your account. Please contact your Client Success Manager if you are interested in learning more about this feature.

The Broadcast module can be integrated with Send Word Now to provide an emergency broadcast and accountability tool. When enabled, you are provided with additional message delivery methods, quick select responses, and a response dashboard for auditing message recipients. This section describes how to send emergency Broadcast messages and track recipient responses.

To create an emergency broadcast message:

1. Click Go To > Broadcast Messaging > Create Emergency Message.
2. Enter a SUBJECT.
3. Using the MESSAGE field, enter a new message or select a pre-drafted message from the EMAIL TEMPLATE.
4. (Optional) To request and track recipient responses, select Ask for responses and then enter response options in the Emergency Response(s) fields.
5. By default, the SENDER ALIAS is populated with your name. Note: If you want a different alias, enter a new name or entity into the SENDER ALIAS field.
6. Using the OPTIONS field, select how the message will be delivered. Note: Sending an emergency message in a format that is not utilized by a system user will result in a delivery failure. For example, if you send a message by fax and the user does not have a fax number associated to their user record, the user will not receive the message. Messages can be sent via:

• Email or Alt Email
• Fax
• SMS (text message) Note: A system user MUST have a mobile number and cellular provider listed on their user record to receive an SMS message.
• Phone, Mobile, Alt Mobile – When this option is selected, Send Word Now calls the phone, mobile or alt mobile phone number listed on the user record and a computer generated voice dictates the subject, message, and response options.

7. Select the PROPERTY(s) that the message is going to. Note: You can also begin sorting by ADDRESS, CITY, or STATE.
8. After a property is selected, user TYPES are displayed. Click the (+) to add all users from that type or click the TYPE name to expand the further. Continue filtering by GROUP or PERSONS until you finish adding recipients to a message.
9. (Optional) Click the Name or Email field, and enter either the name or the email of the person you want to message. Names or email addresses already in the system are displayed as an option to choose from. If the name displayed is a correct match, click the name to add the person to the recipient list.
10. (Optional) To add a recipient that is not already in the system, click the Name or Email field and enter the email address you want to message. If the email address is not currently in the system, the ADD button will appear. Click ADD to add them to the recipient list.
11. Click SEND to send the emergency message.