Placing a work order on hold pauses the service level agreement clock. This prevents the work order from entering an overdue status and potentially sending out escalation alerts. This section describes the process of placing a work order on hold.
To place a work order on hold:
- Click Go To > Work Orders > Work Order Dashboard.
- Use the SEARCH and/or column filters to locate the work order.
- From the Work Order grid, click the REQUEST number hyperlink.
- Click HOLD.
- Provide a reason for placing the work order on hold and click SAVE.
- To resume work on the work order, click RESOLVE HOLD.
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