If you're experiencing issues logging into the Building Engines mobile app where the login button appears unresponsive or doesn't react when tapped, follow these troubleshooting steps in order.
Step 1: Check Your Connection
Ensure you have a strong and stable internet connection. Poor connectivity can prevent the app from communicating with the server and may cause login issues.
- Try switching between Wi-Fi and cellular data to determine if the issue persists on different networks
- If you're on a corporate or company network, contact your Network Administrator to verify that no firewalls or proxy settings are blocking the app's connection
Step 2: Restart the App
Close the Building Engines app completely and reopen it. This can resolve temporary glitches that may be preventing login.
Step 3: Restart Your Device
Power off your mobile device completely, wait a few seconds, then turn it back on. This clears temporary system issues that may be interfering with the app.
Step 4: Delete and Reinstall the App
Remove the Building Engines app from your device and download a fresh copy from the App Store (iOS) or Google Play Store (Android). After reinstalling, try logging in again.
Step 5: Disable iCloud Keychain & Password Autofill (iOS Devices)
If you're using an iPhone and the above steps haven't resolved the issue, automatic password syncing or autofill may be causing the login screen to freeze. Follow these steps:
- Open Settings on your iPhone
- Tap your name/Apple Account at the top
- Select iCloud
- Tap Passwords and Keychain and toggle it off temporarily
- Return to Settings and select Passwords
- Tap Password Options
- Disable AutoFill Passwords and Passkeys
- Relaunch the Building Engines app
- Manually type your username and password (do not use autofill)
After successfully logging in, you can re-enable these settings if desired.
Step 6: Verify Login Credentials
Confirm you're using the correct username and password:
- Username should be entered in all lowercase
- If you're unsure of your credentials, try logging in via the desktop version at https://app.buildingengines.com/geofire/login to verify they work
Step 7: Check Corporate Device Restrictions
If the app works on a personal device but not on your work phone, corporate mobile device management policies or security settings may be interfering with app functionality. Contact your company's IT department to verify:
- Mobile device management (MDM) policies aren't blocking the app
- Security profiles allow the Building Engines app to function properly
- No app restrictions are in place that would prevent login functionality
Still Having Issues?
If you've completed all the troubleshooting steps above and still cannot log in, please contact Building Engines Support (support@buildingengines.com) with the following information:
- Confirmation of which troubleshooting steps you've completed
- Whether you can successfully log in via the desktop version
- Your device model and operating system version
- A screenshot of what you see when attempting to log in (if possible)
This will help our support team diagnose and resolve your issue more quickly.