If you need to add or remove permissions for a user in your Building Engines account—such as:
- Edit/assign work orders
- Edit/manage preventative maintenance tasks and schedules
- Accounting module access
- Admin module access
- Notifications configuration
This is not a comprehensive list—many other permissions are available depending on your organization's needs.
Please contact our support team at support@buildingengines.com for assistance.
Information to Include
When reaching out, please provide:
- User's email address – The email associated with the account that needs updated permissions
- Property name – One property the user currently has access to (this helps us locate their account quickly)
- Permissions needed – Specify which permissions you'd like to add or remove
What Happens Next
Once we receive your request, a support agent will:
- Verify the user account
- Apply the requested permission changes
- Confirm the updates with you directly
Our team will work with you to ensure the user has the appropriate access they need.
Need Help?
If you have questions about which permissions are available or what access level is appropriate for a user, our support team can guide you through the options when you reach out.