Point People refers to members of the property management staff (employees and vendors) that are notified when a work order requires additional attention or intervention. If a work order violates a service level metric, the Point Person is either notified or reassigned the task.
The following roles are provided for each building:
- Engineering Group
- General Manager
- Property Manager
- Quarterback
This section describes the process of configuring your point people.
To assign a user to a Point Person role:
- Click ADMIN > Performance Management > OPM Configuration.
- Click the
tab. - Select a user to assign to each Point Person role.
- When finished, click
to save and begin the Tenant Satisfaction configuration.