Operations Performance Management
Operations Performance Management (OPM) allows you to define service performance targets, quickly act on any escalations, and proactively monitor tenant satisfaction. OPM ensures that service delivery expectations are consistently met throughout the work order process.
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Operations Performance Management User Guide
The Operations Performance Management (OPM) allows you to define service performance targets, quickly act ...
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How Do I Configure My Building's Hours?
The first step in rolling out the Operations Performance Management (OPM) module is to establish your build...
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How do I view my Performance Management dashboard metrics?
Total Service Delivery (TSD) and Tenant Satisfaction (TS) trends can be easily monitored from the homepage ...
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How do I configure my service levels, delivery targets, and escalations for Performance Management?
Service Levels defined through the Operations Performance Management module consist of metrics. A metric is...
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How do I configure my managed issue types?
After your service levels and escalations have been configured, you need to associate your issue types to t...
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How do I configure my Point People for Performance Management escalations?
Point People refers to members of the property management staff (employees and vendors) that are notified w...
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How do I activate Tenant Satisfaction for my building(s)?
The Tenant Satisfaction portion of OPM enables you to capture tenant satisfaction levels following the comp...
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How do I run and view my Performance Management reports?
The Operations Performance Management (OPM) module features powerful reporting that provides insight into r...
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How do I save and schedule a Performance Management report?
If you run the same OPM report(s) with any regularity, consider saving the report and then scheduling it to...
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