Operations Performance Management
Operations Performance Management (OPM) allows you to define service performance targets, quickly act on any escalations, and proactively monitor tenant satisfaction. OPM ensures that service delivery expectations are consistently met throughout the work order process.
- Operations Performance Management User Guide
- How do I configure my Building's hours?
- How do I configure my service levels, delivery targets, and escalations for Performance Management?
- How do I configure my managed issue types?
- How do I configure my Point People for Performance Management escalations?
- How do I activate Tenant Satisfaction for my building(s)?
- How do I view my Performance Management dashboard metrics?
- How do I run and view my Performance Management reports?
- How do I save and schedule a Performance Management report?