After your service levels and escalations have been configured, you need to associate your issue types to the appropriate service level. Issue types and their associated service levels can be managed portfolio-wide, regionally, by building, or by tenant. This section describes the process of associating your issue types to the appropriate service level.
To associate an issue type to a service level:
- Click ADMIN > Performance Management > OPM Configuration.
- Click the
tab. - Using the region/building tree on the left side of the page, select the [+] to expand the portfolio, region, building, or tenant.
Note: For additional direction on the tree setup, click [Tree Legend].
- Select a portfolio, region, building, or tenant to configure.
- Drag and drop the issue types in the Unmanaged box into the appropriate service level box.
- Once you finish moving the issue types into the appropriate Service Level, click SAVE.
Note: Issue types are NOT required to be associated to a Service Level.