Notifications
Notifications are system rules that control the routing protocols for work orders. These settings are an important part of the workflow for internal and external staff when handling service requests. Notifications control the conditions and delivery methods (email, text, fax, etc.) that inform staff and tenants of work order details and status updates. Notification rules are configured by a System Administrator, and may be standard for all work order issue types or set up for individual issue types.
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A user is not receiving Notification emails. What can I do?
One inquiry we receive from customers involves employee, tenant, or vendor users who are not receiving noti...
{Michael Neisius} -
What does each notification status mean?
The following list describes each of the options available when selecting a "status" during the notificatio...
{Michael Neisius} -
How do I create a new notification?
This section describes the process of setting up work order notifications. Navigate to Admin > Notificat...
{Matthew Gillen} -
How do I delete a notification?
This section describes the process of deleting notifications for the work order module. To delete a notifi...
{Matthew Gillen} -
How do I suspend and reactivate notifications?
If a staff member is on vacation or plans an extended leave of absence you can suspend the notification(s) ...
{Matthew Gillen} -
How do I create a notification for multiple issue types?
Notifications that have the same Building, On Status, Recipient, and Action, can be configured with multipl...
{Matthew Gillen} -
How do I create a group dispatch notification?
This section describes how to create a group notification for the work orders module. To create a group no...
{Matthew Gillen} -
How do I manage my notification groups?
You can configure a designated group of staff to receive notification of new or unassigned work orders. Gro...
{Matthew Gillen}