Notifications
Notifications are system rules that control the routing protocols for work orders. These settings are an important part of the workflow for internal and external staff when handling service requests. Notifications control the conditions and delivery methods (email, text, fax, etc.) that inform staff and tenants of work order details and status updates. Notification rules are configured by a System Administrator, and may be standard for all work order issue types or set up for individual issue types.
- How do I create a new notification?
- How do I create a notification for multiple issue types?
- How do I manage my notification groups?
- How do I create a group dispatch notification?
- How do I delete a notification?
- How do I suspend and reactivate notifications?
- What should I do if a user is not receiving notification emails?
- What does each notification status mean?