Work Order
The Work Order module allows both management employees and tenant employees to submit scheduled and unscheduled maintenance items.
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Work Order User Guide
The Work Order module allows both property management employees and tenants to submit work orders for occu...
Account Management -
How do I invoice multiple entities from a single work order?
Invoicing multiple entities from a single work order is no different than creating an invoice for a single ...
{Alex Silber} -
How do I add charges to multiple entities on a single work order?
If configured, Split Billing allows you to add charges, and invoice multiple entities, from within a single...
{Alex Silber} -
How do I print a work order invoice?
This section describes the process of printing an invoice from the Work Orders grid and from within the wor...
{Alex Silber} -
How do I cancel a recurring work order?
If a recurring work order is made in error or you no longer need the service, the property management emplo...
{Alex Silber} -
How do I remove a geolocation from a work order?
If a geolocation was incorrectly associated to a work order it can be cleared and re-associated with a new ...
{Alex Silber} -
How do I associate a geolocation to a work order?
Gelocation coordinates can be added to a work order at the time of creation or after the work order has bee...
{Alex Silber} -
How do I search for a recurring work order?
Separate from regular and scheduled work orders, recurring work orders have their own dedicated dashboard. ...
{Alex Silber} -
How do I add a new work order issue type to my building?
Work order issue types and categories are managed by Building Engines on behalf of your property management...
{Matthew Gillen} -
How do I create a new work order?
The Work Order module allows both property management employees and tenants to submit work orders for occup...
{Alex Silber} -
How do I change the status of a work order?
This section describes the process of changing the status of a work order. To change the status from the W...
{Alex Silber} -
How do I edit a work order?
Following the creation of a work order, and if you have the necessary permissions, you have the ability to ...
{Alex Silber} -
How do I reassign a work order?
This section describes the process of reassigning a work order from the Work Order grid and from within the...
{Alex Silber} -
How do I place a work order on hold?
Placing a work order on hold pauses the service level agreement clock. This prevents the work order from en...
{Alex Silber} -
How do I cancel a work order?
If a work order is made in error or you no longer need the service, either the property management employee...
{Alex Silber} -
How do I add a file to a work order?
At any point during the lifecycle of a work order a file can be attached. Files can be in the form of PDFs,...
{Alex Silber} -
How do I add a comment to a work order?
This section describes how to add a comment to an existing work order. To add a comment to a work order: C...
{Alex Silber} -
How do I add labor to a work order?
Labor can be added to a work order to track the time spent on the issue or to bill back tenants after servi...
{Alex Silber} -
How do I add materials to a work order?
Materials can be added to a work order to track material spent on the issue or to bill back tenants after t...
{Alex Silber} -
How do I share or send a message regarding a work order?
Sharing allows you to create and email a PDF of the work order. This section describes the process of shari...
{Alex Silber} -
How do I print a work order?
This section describes the process of printing a work order from the Work Orders grid and from within the w...
{Alex Silber} -
How do I search for an existing work order?
You can search for existing work orders using the work order search filters or by the work order number. Th...
{Alex Silber} -
How do I search for a canceled work order?
Cancelled work orders can be found using the work order search filters. This section describes the process ...
{Alex Silber} -
How do I create a scheduled work order?
This section describes the process of creating a scheduled work order. To create a scheduled work order: C...
{Alex Silber} -
How do I search for a scheduled work order?
You can search scheduled work orders using the work order search filter. This section describes the process...
{Alex Silber} -
How do I create a recurring work order?
This section describes the process of creating a recurring work order. To create a recurring work order: C...
{Alex Silber} -
How do I search for a recurring work order?
You can search recurring work orders using the recurring work order dashboard. This article describes the p...
{Matthew Gillen} -
How do I link a work order to a piece of equipment?
If you are able to determine that a faulty piece of equipment is the reason for a work order, you can link ...
{Alex Silber}